SHIPMENT METHOD

International Order

For brackets and accessories, the shipment will be arranged as registered mail by Hong Kong Post Service.  

For any Lithium ion battery/cell, the shipment will not be arranged at the moment.

For any product with battery/cell, the shipment will be arranged by Fedex.

Note to International Buyers:

EXTENDED DELIVERY AREA

Some of the destinations belong to extended delivery areas. Surcharges of which will apply. We will inform the buyer for surcharges settlement if extended delivery areas found.

Due to the partnership agreement with our global distributors, some of the product models may not be available for purchase in some countries. If you intend to purchase, please refer to the designated distributors on our "GLOBAL DISTRIBUTOR" page. If you have any question, please contact us at cs@moon-sport.com.       

All rights and transaction will subject to MOON's final decision.

Note to Hong Kong Buyers:

If your pick up preference is SF Express' network, please inform us of your desired pick up point before shipment arranged.  

All rights and transaction will subject to MOON's final decision.

Notes to all buyers:

Refund: No refund is available.

Cancellation Policy:

Moon reserves right to cancel any transaction without prior notice.

If an order cancellation is requested by customer, all costs and charges associated with cancellation will be absorbed by customer.

For easier shipment handling and in-person service, you are suggested to contact your local dealer or regional distributor if you want to purchase Lithium ion battery/cell or any product with battery/cell.

If no order received in 15 working days, please contact cs@moon-sport.com. 

Hong Kong Orders

To enhance our customer's experience, we cooperate with SF Express for delivery service. 

      

Your order may be picked up through the following SF Express' networks.

--> 7-11 Convenience Store

--> Circle K Convenience Store

--> Shell Gas Station

--> Vanguard Supermarket

--> SF Center

--> Other

If no order received in 7 working days after payment, please contact cs@moon-sport.com. 

For freight charges, HK$30 will be collected for each order.

For location, service hour and shipment limitation, please click the following link icons.

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© 2019 by Moon Sport Ltd.  All Rights Reserved.